Use My Account to review your DaneTrades profile, reset your password, sign out or delete your DaneTrades user account.
Profile information
The page shows the profile name, account email, active status and the month the account was created.
The account email is also used for password-recovery messages.
Reset your password
- Open My Account.
- Select Reset password.
- Open the recovery email sent to your DaneTrades account email.
- Follow the secure link and choose a new password.
- Sign in again with the new password.
Only one recent unused reset link remains active. Requests can be rate limited when several are made close together.
After a password is changed, existing DaneTrades sessions are revoked. Sign in again on devices or browsers you still use.
If email delivery is unavailable, the page tells you to try again or contact support. Never send your password or reset token to support.
Sign out
Sign out revokes the current DaneTrades session and returns the browser to the sign-in page.
Changing the password is the safer option when you need to revoke all existing sessions.
Privacy and data-rights requests
The DaneTrades Privacy Policy explains the information collected, why it is used, service providers, retention and applicable rights.
Privacy requests can include access, correction, deletion, restriction or a portable copy where applicable.
Use the contact method in the Privacy Policy for a formal request. Support Assistant can route the request but must not make legal decisions or silently submit it.
Delete your DaneTrades user account
Deleting the user account:
- deactivates the DaneTrades sign-in;
- revokes all DaneTrades sessions;
- removes the user's workspace memberships;
- cannot be undone from the app.
This action is different from deleting trading accounts or copy links. It does not send close, modify or cancel instructions to a broker.
Before deleting
- Cancel any active Cloud Copier subscription in Billing.
- Delete trading accounts or copy links separately when you want those product objects removed.
- Save any information you need from the app.
- Transfer or remove other workspace members when you are the owner of a shared workspace.
Account deletion is not a substitute for cancelling billing. Check Billing separately before continuing.
Shared workspaces
A workspace owner cannot delete the user account while other members still belong to that owned workspace. Transfer responsibility or remove the other members first.
Internal administrator accounts can require a separate controlled process and may not be deletable through the customer page.
What may remain after user-account deletion
Some information can remain where it belongs to:
- another workspace member;
- required billing, tax, fraud-prevention or legal records;
- short-lived security or operational evidence;
- non-identifying aggregate service metrics.
A formal data-rights request is separate from the in-app delete button and is handled under the Privacy Policy.
When to continue to support
Continue to support when:
- the password-reset email repeatedly does not arrive;
- the recovery link is rejected before it should expire;
- the account is attached to the wrong email;
- deletion is blocked and the message does not explain the required action;
- billing remains active after cancellation;
- you need a formal privacy or data-rights response.
Do not include passwords, reset links, payment-card details or broker credentials.