This guide is for DaneTrades Cloud.
Open Trading Accounts to see the current customer-facing state of each account.
Connected
The account connection is available to DaneTrades Cloud.
For broker accounts, the symbol list must also finish loading before the account can be used in a new copier. If account setup has just completed, wait briefly and refresh before treating a missing symbol list as a failure.
Next step: create or test a copier.
Connecting
DaneTrades is still completing account setup, reconnecting or loading information required for the account.
Next steps:
- Wait for the current connection operation to finish.
- Refresh Trading Accounts.
- Do not start the same connection again while the first request is still running.
If the state does not change after the operation has clearly finished, use Support Assistant and select the affected account.
Connection failed
DaneTrades could not verify or establish the account connection.
Common causes include:
- incorrect login details;
- wrong server, environment or broker portal;
- incomplete cTrader approval;
- an expired or invalid platform session;
- a broker or platform restriction.
Next step: open the platform-specific connection guide, confirm the required values and reconnect the affected account.
Never send passwords, API secrets, login codes or session tokens in a support conversation.
Paused
The account has been paused by the user. It is not available for normal copying until resumed.
Next step: resume the account only when you intend it to participate in copying again.
Pausing an account does not close positions at the broker.
Billing blocked
The workspace does not currently have enough active paid account licences, or the billing state does not permit normal copying.
Next steps:
- Open Billing.
- Review the active licence count and billing status.
- Restore or add the required licences.
- Return to Trading Accounts and refresh.
Billing changes may take a short time to appear after Stripe confirms them.
Account is connected but cannot be selected
A non-Telegram account can show as connected while its symbols are still downloading. The account cannot be used in a copier until the symbol catalogue is available.
Next step: wait for symbols to finish loading. If loading fails, use Support Assistant with the account selected.
When to contact support
Continue to support when:
- the correct platform-specific connection flow repeatedly fails;
- the account remains Connecting after the operation has completed;
- the account shows a state that conflicts with the verified platform account;
- symbols repeatedly fail to load;
- billing is active but the account remains Billing blocked.
Include the affected account, platform, exact status and approximate time. Do not include credentials.