This guide is for DaneTrades Cloud.
The normal cTrader connection uses browser authorisation through Spotware. DaneTrades does not ask you to paste your cTrader password into a support conversation.
Connect the account
- Open Trading Accounts.
- Select Add Account.
- Choose cTrader.
- Select Connect with cTrader.
- Sign in with the intended Spotware identity in the cTrader window.
- Allow access.
- Return to DaneTrades while account discovery finishes.
- Choose the correct discovered broker account.
- Add an optional nickname and finish the connection.
If the authorisation window does not open
Allow popups for the DaneTrades Cloud app and start the connection again.
Do not repeatedly open several cTrader authorisation attempts. Close abandoned windows and complete one clean flow.
If the wrong cTrader account appears
The current connection screen includes a Wrong cTrader account showing? option that opens the Spotware account switcher.
Sign out of the wrong Spotware identity, then start one clean authorisation using the intended identity. Carefully choose the correct broker account before saving.
If approval succeeds but the account does not load
Return to the original DaneTrades window and wait for the discovery request to finish. Refresh Trading Accounts after completion.
Do not close the DaneTrades window while the authorisation and discovery flow is still running.
Controlled fallback flow
When cTrader OAuth is not configured and the app explicitly shows its fallback form, follow the secure in-app instructions for the access token, account ID and Demo or Live environment.
Never send the token through Support Assistant or a support ticket. The fallback is not the normal customer flow and must not be recommended unless the current app displays it.
Verify the result
The account can show Connecting while verification or symbols are still loading.
Wait until it shows Connected and its symbols are available before creating a copier.
First test
- Create one copier.
- Confirm the source and receiver direction.
- Review Symbol Mapping.
- Use a small test size.
- Verify the result in Trade activity.
Reauthorisation
If a previously connected cTrader account later requires authorisation again, reconnect only that account. Do not delete unrelated copiers or accounts as a first troubleshooting step.
When to continue to support
Continue when:
- the popup cannot be opened after browser restrictions are removed;
- approval completes but account discovery repeatedly fails;
- the correct broker account is missing from the discovered list;
- the account remains Connecting or Connection failed after a clean authorisation.
Select the affected account and provide the approximate time. Never paste an access token, refresh token or password.