This guide is for DaneTrades Cloud. Local Copier activation and device rules are separate.
Pricing
DaneTrades Cloud costs $10 per connected trading account per month.
A usable copier requires at least two connected accounts, so the minimum is $20 per month.
- Creating a DaneTrades user account is free.
- There is no free Cloud Copier trial.
- There is no yearly plan.
- Accounts are not unlimited under one flat subscription.
Check an account before paying
Signed-in users can use the free Account Checker from Billing before starting a subscription.
The checker runs the supported discovery and verification flow for the selected account without creating a permanent connected account or starting billing.
Use it when you are unsure whether a broker or prop-firm account can connect through its platform API.
A failed check does not automatically mean the password is wrong. Common causes include:
- the wrong broker or prop-firm environment;
- the wrong Demo or Live selection for TradeLocker;
- DXtrade Futures, which is a separate unsupported platform;
- a provider that blocks third-party API access or trade copying.
When the login details and environment are definitely correct, ask the provider whether third-party API trade copying is allowed for that exact account.
What an account licence does
Each paid account licence provides capacity for one connected Cloud account.
This includes:
- each connected broker trading account;
- each Telegram channel or group added as a separate connected source account.
Pending account setup, Account Checker staging accounts and Telegram authentication placeholders do not count as connected billable accounts.
Your paid account quantity must cover the connected accounts in the workspace before you can add more accounts or create new copier connections normally.
Start or change billing
Open Billing in the Cloud app.
From there you can:
- run the free Account Checker before paying;
- start the required subscription through Stripe Checkout;
- review the current billing status;
- open the Stripe Billing portal;
- update payment details;
- review invoices;
- change the paid account quantity where supported;
- review a scheduled cancellation.
Connecting an account does not silently increase paid capacity. When all purchased account slots are in use, add capacity through Billing before connecting another account.
Common billing states
Active
The subscription is running normally. The paid quantity must still cover the accounts connected to the workspace.
Past due
The latest payment needs attention.
Existing copying can remain available during the configured payment-grace period, but adding accounts is blocked while the subscription is past due. If the payment issue is not resolved before the grace period ends, new copy actions are billing blocked and copiers are placed into billing safe mode.
Open the Stripe Billing portal, update the payment method and return to Billing after Stripe confirms the result.
Unpaid
The subscription is not in a usable entitlement state. Update the payment method through Stripe before expecting normal copying to resume.
Canceling
The subscription is scheduled to end after the current paid period. Access can continue until the current period ends.
Canceled or no subscription
There is no current paid Cloud-copy entitlement. Use the Account Checker first when compatibility is uncertain, then start a new checkout when you want to use Cloud copying.
Incomplete checkout
The checkout has not reached a normal active Stripe state. Return to Billing and follow the action shown there. Do not create repeated checkouts while an existing payment flow is still in progress.
Billing blocked
An account or copier may show Billing blocked when:
- there is no usable subscription;
- a payment issue has exceeded its grace period;
- the paid account quantity is lower than the connected-account requirement;
- a recent Stripe change has not yet reached the app.
After making a payment change
- Wait for Stripe to confirm the change.
- Return to Billing.
- Refresh the page.
- Recheck Trading Accounts and Copiers.
A short propagation delay can occur after checkout, payment recovery or a quantity change.
What Support Assistant can and cannot do
Support Assistant can explain the current customer-safe billing state, explain an Account Checker result and direct you to the correct Billing action. It cannot:
- change your subscription;
- issue a refund;
- update payment details;
- override paid account capacity;
- make a provider permit API trade copying.
Refunds, disputed charges and manual billing changes require a human support route.
When to continue to support
Continue to support when:
- the Account Checker fails after the platform, environment and provider API permission have been checked;
- Stripe shows payment succeeded but DaneTrades remains blocked after a reasonable refresh;
- the paid account quantity does not match Billing;
- the wrong customer or subscription appears linked;
- a past-due account remains blocked after Stripe confirms recovery;
- you need a refund or billing adjustment;
- you cannot open the Stripe Billing portal.
Never send full card details or passwords.