Start with the exact close or partial-close event in Trade activity.
Confirm the receiver position exists
DaneTrades can only close the receiver position that belongs to the copied source position.
Check that:
- the original receiver open copied successfully;
- the receiver position has not already been closed manually;
- the symbol and receiver account are the expected ones;
- the affected copier is still the one that created the receiver position.
Check the copier state
Confirm the copier is active or in a state that still permits close actions.
Safe mode is intended to block new opens while allowing close management. Pausing or deleting a copier does not automatically close existing broker positions.
Full close baseline
If a partial close fails:
- reproduce on a tiny test position;
- test a normal full close first;
- confirm the full close appears in Trade activity;
- then retest the partial close;
- compare the requested close amount with the receiver's volume step.
Partial-close rules
A receiver may reject or alter a partial close when:
- the requested amount is below its minimum volume;
- the amount does not align with its volume step;
- the remaining position would be below the minimum allowed size;
- the receiver position size differs from the source because of sizing rules;
- the platform or account type handles partial closes differently.
Do not assume that closing half of the source volume always means closing half of the receiver's absolute volume.
Broker and market causes
A close can also fail because:
- the market is closed;
- no valid price is available;
- the receiver platform rejects the request;
- the account is disconnected;
- the symbol is temporarily unavailable.
Use the customer-safe reason shown in Trade activity.
Immediate risk action
If a receiver position remains open unexpectedly, manage the broker position directly when necessary. Do not wait for the assistant or support team to manage live trading risk for you.
When to continue to support
Continue to support when the receiver position exists, the account is ready, and the latest close event remains unexplained or repeatedly fails.
Provide:
- Trade activity reference ID;
- whether it was a full or partial close;
- source position size;
- receiver position size;
- amount expected to close;
- actual receiver result.