What these statuses mean
- Trial: the workspace has active trial access and can still be used during that period.
- Expired: the current trial or paid access has ended.
- No license: there is no active trial or subscription linked to the workspace right now.
- Action needed: access exists, but something still needs attention before normal use is fully restored.
What to check first
- Open Billing. Confirm whether the workspace is trialing, active, canceled, past due, or missing a subscription.
- Open License. Review the current access badge, plan name, and renewal or expiry date.
- Wait briefly after a payment or checkout change. Stripe and the app may need a short moment to reflect the newest status.
- Reopen the app page you were trying to use. Once access is active again, the protected area should behave normally.
How this replaces older Freshdesk billing errors
This guide consolidates the older articles for:
- Subscription expired or license expired
- No active license found or Not Active
- Why the app returns to the License page
- Trial rules, expiry, and eligibility limits
In the current help center, these are easier to understand as access states tied to the workspace rather than separate legacy activation errors.
If the status still looks wrong
Recommended next step: collect the exact status shown on Billing and
License, note when the latest payment or checkout happened, and then use the support
portal if the workspace still does not reflect the expected access.