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Troubleshooting

Decision Tree

Trades not copying

If nothing is landing on the receiver, start here. This is the fastest current workflow for checking connection state, account connectivity, Logs, symbol mapping, sizing, and margin.

Run in-app diagnosticsOpen Logs

Step A: Is the connection enabled?

  • Open Copiers and make sure the affected connection is enabled.
  • If no connections are enabled at all, enable one or create one before testing again.
  • Retest with one small example trade, not a full live session.

Step B: Are both sides connected?

Open Trading Accounts and check the source and receiver status.

  • If either side is disconnected, reconnect it and retest.
  • For MT4 or MT5, confirm the terminal is connected and the local runtime is healthy.
  • If you use a local PC or Windows VPS, make sure the runtime is actually online for that workspace.

Step C: What do Logs say?

Open Logs for the time window of your test trade.

  • If you see Symbol not found, go to the symbol guide.
  • If you see Invalid volume or Invalid lot size, go to the sizing guide.
  • If you see Insufficient margin, go to the sizing and margin guide.
  • If you see no receiver attempt at all, go back to connection state and account status, then use in-app diagnostics.

Step D: Check symbol mapping

Different brokers and platforms often use different symbol names.

  • `GOLD` may need `XAUUSD`
  • `US30` may need `DJ30`
  • `EURUSD` may need a suffixed version like `EURUSDm`

Open the connection in Copiers, review Symbol Mapping, save changes, and retest on one symbol at a time.

Step E: Check sizing and margin

  • Reduce sizing temporarily and test with a tiny fixed lot.
  • Make sure the receiver has enough free margin.
  • Assume the receiver can have different margin and lot-step rules than the master.

If it still does not copy

Best next move: run the in-app quick scan from Get Help, then open a support ticket with the symbol, expected outcome, actual outcome, and the time window of the test.