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Privacy Policy for DaneTrades.com

Last updated: 14/01/26

This Privacy Policy explains how DaneTrades ("DaneTrades", "we", "us", "our") collects, uses, discloses, and retains information when you visit danetrades.com, create an account, purchase a subscription or license, and use our related software and services, including any applications, downloads, expert advisors, and license functionality (collectively, the "Service").

If you do not agree with this Privacy Policy, please do not use the Service.

1) Who We Are (Data Controller)

Controller: DANETRADES LTD

Address: 167 - 169 Great Portland Street, 5th Floor, London, W1W 5PF

Contact: support@danetrades.com

2) Information We Collect

A) Account and Profile Information

  • Name
  • Email address
  • Billing or shipping address, if provided
  • Phone number, if provided
  • Account login information. We store a password hash, not a readable password.

B) Purchase and Subscription Information

  • Order details, including what you purchased, dates, and amounts
  • Subscription status, including active, cancelled, or on hold
  • Invoice and transaction identifiers

Payment card details are processed by our payment providers. We do not store your full payment card number.

C) Technical, Usage, and Device Information

  • IP address, browser type, device or OS information, and approximate location derived from IP
  • Website activity such as pages viewed, clicks, and referring or exit pages
  • App and service usage events and timestamps
  • Logs and diagnostics including error reports, crash data, and performance data
  • License enforcement and anti-abuse signals, including hashed or tokenized identifiers

D) Cookies and Similar Technologies

We use cookies and similar technologies for login and session support, preferences, security, and site functionality. Some third-party services may also set cookies.

3) How We Use Your Information

We use information to:

  • provide, operate, and maintain the Service, including account creation, licensing, and access;
  • process purchases, subscriptions, and billing administration;
  • provide customer support and communicate service messages;
  • improve and personalize the Service, develop new features, and troubleshoot issues;
  • detect, prevent, and investigate fraud, abuse, security incidents, and policy violations;
  • comply with legal obligations such as tax, accounting, and regulatory requirements;
  • send marketing communications where permitted by law, with opt-out available.

4) Legal Bases (Where Applicable)

Depending on your location, we rely on one or more of the following:

  • Contract, to provide the Service you request
  • Legitimate interests, to secure, maintain, improve, and protect the Service
  • Consent, where required for certain cookies or marketing
  • Legal obligation, to comply with laws such as tax and accounting requirements

5) Payments (PayPal and Stripe)

We accept payments through PayPal and Stripe. When you pay, your payment information is processed directly by the payment provider. We receive limited details such as transaction IDs, payment status, and billing details necessary for records, support, and fraud prevention.

You can review their privacy policies here: PayPal Privacy Policy and Stripe Privacy Policy.

6) Sharing and Disclosures

We may share information:

  • with service providers that help us run the Service, such as hosting, email delivery, analytics, error monitoring, and support tools;
  • with payment processors to process payments;
  • with anti-spam and security services where needed;
  • if required by law, legal process, or to protect rights, safety, and security;
  • in connection with a business transfer, such as a merger or acquisition, subject to standard protections.

We do not sell your personal information.

7) Cookies and WordPress/WooCommerce Notes

A) Comments

If you leave a comment, we may store cookies to remember your details. Comments may be checked through automated spam detection services. If you use Gravatar, an anonymized hash of your email may be sent to Gravatar. Gravatar privacy policy: https://automattic.com/privacy/.

B) Login Cookies

We set cookies to support login sessions and preferences, including Remember Me if selected.

8) Data Retention

We keep personal information only as long as necessary for the purposes described above, including:

  • account information for as long as your account is active, and for a reasonable period afterward;
  • order and subscription records for 7 years for tax, accounting, and dispute resolution;
  • logs and telemetry typically for 90 days, longer in aggregated form;
  • comments and reviews unless you request deletion, subject to legal and security needs.

9) Your Rights and Choices

Depending on where you live, you may have rights to:

  • access your personal information;
  • correct inaccurate information;
  • delete your information, subject to legal or security exceptions;
  • object to or restrict certain processing;
  • opt out of marketing emails;
  • receive a copy of your information in a portable format where applicable.

To make a request, contact support@danetrades.com.

10) International Data Transfers

Because we serve users globally and may use service providers in different countries, your information may be transferred and processed outside your country. Where required, we use appropriate safeguards for such transfers.

11) Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100 percent secure.

12) Children

The Service is not intended for children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

13) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the last-updated date.

14) Contact Us

Questions or requests: support@danetrades.com