Use logs and diagnostics before guessing

This category covers the current DaneTrades diagnostic workflow: read Logs first, use the in-app quick or deep scan when needed, export the right time window, and send support a ticket that includes useful context instead of vague symptoms.

Start here Open in-app diagnostics

Built around the current `Logs` and `Get Help` pages in the app
Designed to improve both self-service troubleshooting and support handoff
Structured around the exact workflow users should follow during incidents

Recommended order

Read these in sequence when diagnosing an issue

Start here: Logs & Diagnostics. Understand the current workflow before escalating.
Logs: What each color and type means. Learn how to read what the app is already telling you.
Copy Not Working?: What it checks and how to interpret it. Use the in-app quick scan and deeper scan correctly.
How to export the right time window. Export the useful incident window, not a random block of logs.
How to write a good support ticket. Turn the incident details into a fast support handoff.

Articles

Current logs and diagnostics guides

These guides were adapted from the old Freshdesk set and aligned to the current app behavior.

Orientation

Start here: Logs & Diagnostics

Understand the recommended workflow for reproducing a problem, reading logs, and collecting the right support context.

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Logs

What each color and type means

Use log tone and event type to quickly separate successful actions, warnings, filtered actions, and outright failures.

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Diagnostics

Copy Not Working?: what it checks and how to interpret it

Understand what the quick scan and deeper scan do, what the common findings mean, and when to escalate.

Read article

Export

How to export the right log window

Capture the right time range around the incident so support sees the failure context and not just noise.

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Support handoff

How to write a good support ticket

Turn the incident into a support-ready report with the right connection, symbol, time window, and attached diagnostics.

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