Logs & Diagnostics

What log colors and types mean

Logs are usually the fastest place to understand whether an action succeeded, was blocked by a rule, needs attention, or failed outright. This page helps users read the signal correctly before changing settings or opening a ticket.

What the color usually tells you

  • Green or success: the action completed as expected.
  • Yellow or warning: the action partly succeeded or needs attention before you trust it.
  • Red or error: the action failed and you should read the message before retrying.
  • Info: context about what the system received, evaluated, or routed.

Common event types

  • Connection or routing events show whether the incoming event was matched to the right receiver path.
  • Execution events show order placement, modification, and close attempts on the receiver.
  • Rejections show a broker or platform refusal such as invalid volume, insufficient margin, or market closed.
  • Filter events show that a rule intentionally blocked the action.

Make sure you are reading the right window

  1. Reproduce the issue with a tiny test trade or test signal.
  2. Open Logs immediately after the event.
  3. Focus on the last few minutes around that incident, not a full day of unrelated activity.

What to do with the result

If the logs already point to a clear failure, use the matching guide in Troubleshooting. If the pattern is not obvious, use Get Help to run the quick scan.