Frequently Asked Questions
Setup
Why do I need an additional file for MT4?
MT4 does not natively support some commands to edit orders, delete orders and other things. The additional file sends these commands on behalf of the EA.
Without it you would be able to place trades but not manage or close them
Do I need a VPS?
You do not need a VPS to use the EA. However, if you want to run the copier 24/7 without interruption then a VPS is highly recommended!
The VPS needs to be Windows 2016 or later
How do I connect my license to the Trade Copier?
In the terminal for Metatrader go to Tools > Options > Expert Advisors and enable webrequests. Add https://danetrades.com
In the Expert Advisor when you first load it onto a chart go to the inputs tab and enter your danetrades.com login email and password into the inputs.
This login is tied to your license and it will connect if you have purchased a license
Why do I need to allow https://danetrades.com in the web requests?
You need to add https://danetrades.com into the webrequests so the EA can check for a valid license. The EA can also check for updates using the version number.
There is no other information that is sent. Danetrades.com cannot see your trading history or any other of your details.
How do I install the Trade Copier?
If it’s a MetaTrader Copier do the following:
- Open the MT4/MT5 platform Select ‘File’ from the main menu
- Click on ‘Open Data Folder’ to bring up a new folder panel
- Select the ‘MQL4/5’ folder, followed by the ‘Experts’ folder
- Drag and drop (or Copy) your EA file(s) into this folder
- Restart MetaTrader for your changes to take affect
If it’s a non Metatrader Copier simply run the app in the file
General
Can I use HFT with the copiers?
The copiers are not suited for High Frequency Trading (HFT) due to the rate limits enforced by the trading platforms API. However, if you are not sure if it will work please try the free demo and test it.
I have more questions and I need help. Who can I contact?
Feel free to reach out via email to support@danetrades.com
Can I request a refund?
Unfortunately refunds are not possible. This is why it is recommended to try the free trial first before purchase.
Please refer to the refund policy for more details
Can I copy to multiple accounts at the same time?
Yes, if you have multiple accounts under the same login you can copy to all of these from one App.
If you want to copy from multiple logins simply open a App for each Login and place them on their own chart
Does the EA need to be on the symbol I want to copy?
No, the EA can be loaded on any symbol. It will copy all activity on the account
How many Accounts can I use the EA on?
The EAs are licensed for 10 IP Addresses
Can the Trade copier copy from other EA’s?
Yes, the copiers can copy from all other EA’s. However, it is not suited for HFT EA’s
Do you provide a free trial (demo)?
Yes, you can download a free 7 day trial from the product page. It is highly recommended to try the free trial before purchase to make sure the EA works with your account, broker and prop firm
The limits of the trial are the following:
- 4 Hour time limit before needing to restart
- 7 day overall limit from the time of the first run
- Can only be used on MetaTrader Demo accounts. (The slave account can be live or demo)
License
Can I use any copier with the License
A License allows you to choose any product you like. If in future you need to switch the license to use a different platform you can!
You can switch your license once every 24 hours from your Account > License Settings. This can be done an unlimited number of times for the duration of the license
Can I use multiple copiers at the same time
1 License = 1 Copier active at a time
Run unlimited accounts on that copier
Want multiple copiers running at once? Get additional licenses
How do I cancel my license?
To cancel your subscription and stop further billing, go to My Account > Subscriptions > View Subscription > Cancel
Can I share my license with others?
No, licenses are tied to your login and this should only be used by you.
Licenses are monitored and if it is discovered a license is being used by more than one person we have the right to cancel, restrict or limit the license.
Please refer to the Terms of Service for more information
What MT4/MT5 account do I need as a Master?
You can use any MT4 or MT5 account as a Master to copy into your choosen platform. It is recommended to use a broker that price is as close to the slave account as possible
Errors
How do I check the log for errors?
In MetaTrader go to the Expert tab which is located near the bottom of the terminal. This tab contains the log for the Trade Copiers.
If you wish to send us the logs please right click anywhere on the log and select ‘Open’. Then send us the log file from the date you had the errors
401 Error – Password or Email incorrect
If you see the error 401 when trying to connect to your prop firm or broker this is due to your password or email being incorrect.
Make sure you have entered these details in correctly
403 Error – Access Denied
Error 403 means that your prop firm does not allow trade copiers to be used
423 Error – Client Blocked
Error 423 means that your prop firm has blocked your copier/device from being used.
You will need to contact your prop firm for more information.
I am getting a 4060/4014 Error showing in the Expert Tab
This error is due to the server address not being added to the terminal Webrequests. Or it has been added incorrectly