Privacy Policy for DaneTrades.com
Last Updated: 14/01/26
This Privacy Policy explains how DaneTrades (“DaneTrades”, “we”, “us”, “our”) collects, uses, discloses, and retains information when you visit danetrades.com (the “Website”), create an account, purchase a subscription or license, and use our related software and services (including any applications, downloads, expert advisors (“EAs”), and license functionality) (collectively, the “Service”).
If you do not agree with this Privacy Policy, please do not use the Service.
1) Who We Are (Data Controller)
Controller: DANETRADES LTD
Address: 167 – 169 Great Portland Street, 5th Floor, London, W1W 5PF
Contact: support@danetrades.com
Information We Collect
We may collect the following categories of information:
A) Account and Profile Information
– Name
– Email address
– Billing/shipping address (if provided)
– Phone number (if provided)
– Account login information (we store a password hash, not a readable password)
B) Purchase and Subscription Information
– Order details (what you purchased, dates, amounts)
– Subscription status (active/cancelled/on hold)
– Invoice/transaction identifiers
Note: Payment card details are processed by our payment providers (PayPal and Stripe). We do not store your full payment card number.
C) Technical, Usage, and Device Information (Website and App Telemetry)
– IP address, browser type, device/OS information, approximate location derived from IP
– Website activity (pages viewed, clicks, referring/exit pages)
– App/service usage events (feature usage, timestamps)
– Logs and diagnostics (error reports, crash data, performance data)
– License enforcement and anti-abuse signals (e.g., license key identifier and IP usage, which may be stored in hashed or tokenized form)
D) Cookies and Similar Technologies
We use cookies and similar technologies for login/session, preferences, security, and site functionality. Some third-party services may also set cookies.
3) How We Use Your Information
We use information to:
– Provide, operate, and maintain the Service (including account creation, licensing, and access)
– Process purchases, subscriptions, and billing administration
– Provide customer support and communicate service messages
– Improve and personalize the Service, develop new features, and troubleshoot issues
– Detect, prevent, and investigate fraud, abuse, security incidents, and policy violations
– Comply with legal obligations (tax, accounting, and regulatory requirements)
– Send marketing communications where permitted by law (you can opt out anytime)
4) Legal Bases (Where Applicable)
Depending on your location, we rely on one or more of the following:
– Contract: to provide the Service you request
– Legitimate interests: to secure, maintain, and improve the Service and prevent fraud/abuse
– Consent: where required for certain cookies/marketing (you may withdraw consent)
– Legal obligation: to comply with laws (e.g., tax/accounting)
5) Payments (PayPal and Stripe)
We accept payments through PayPal and Stripe. When you pay, your payment information is processed directly by the payment provider. We receive limited details such as transaction IDs, payment status, and billing details necessary for records, support, and fraud prevention.
You can review their privacy policies:
– PayPal Privacy Policy: https://www.paypal.com/us/webapps/mpp/ua/privacy-full
– Stripe Privacy Policy: https://stripe.com/privacy
6) Sharing and Disclosures
We may share information:
– With service providers that help us run the Service (hosting, email delivery, analytics, error monitoring, customer support tools)
– With payment processors (PayPal, Stripe) to process payments
– With anti-spam and security services (e.g., comment spam detection)
– If required by law, legal process, or to protect rights, safety, and security
– In connection with a business transfer (e.g., merger, acquisition), subject to standard protections
We do not sell your personal information.
7) Cookies and WordPress/WooCommerce Notes
A) Comments
If you leave a comment, we may store cookies to remember your details. Comments may be checked through automated spam detection services. If you use Gravatar, an anonymized hash of your email may be sent to Gravatar. Gravatar privacy policy: https://automattic.com/privacy/
B) Login Cookies
We set cookies to support login sessions and preferences (including “Remember Me” if selected).
8) Data Retention
We keep personal information only as long as necessary for the purposes described above, including:
– Account information: for as long as your account is active, and for a reasonable period afterward
– Order and subscription records: for 7 years for tax/accounting and dispute resolution
– Logs/telemetry: typically for 90 days (longer in aggregated form)
– Comments/reviews: retained unless you request deletion (where applicable), subject to legal/security needs
9) Your Rights and Choices
Depending on where you live, you may have rights to:
– Access your personal information
– Correct inaccurate information
– Delete your information (subject to legal/security exceptions)
– Object to or restrict certain processing
– Opt out of marketing emails (use the unsubscribe link or contact us)
– Receive a copy of your information in a portable format (where applicable)
To make a request, contact: support@danetrades.com
10) International Data Transfers
Because we serve users globally and may use service providers in different countries, your information may be transferred and processed outside your country. Where required, we use appropriate safeguards for such transfers.
11) Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure.
12) Children
The Service is not intended for children. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
13) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on the Website and update the “Last updated” date.
14) Contact Us
Questions or requests: support@danetrades.com
