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Accounts & Connections

Tradovate Troubleshooting

Tradovate connection issues

Most Tradovate connection failures come down to one of four things: missing API access, account eligibility problems, rate limiting, or device approval that has not been completed yet.

Open LogsReview connection steps

Common failure patterns

  • Authentication fails because the API subscription or eligibility requirements are not met.
  • Too many attempts trigger a Tradovate cooldown or rate-limit response.
  • Tradovate requires device approval through email before the app can complete login.
  • One of the credentials such as username, password, CID, or SEC is wrong.

Fastest fix order

  1. Confirm the account meets the API requirements and subscription status.
  2. Double-check every credential field.
  3. If you were retrying aggressively, stop and wait before trying again.
  4. Check for a Tradovate device-approval email if the login is coming from a new device context.
  5. Retry once the account status and credentials are known to be correct.

Rate-limit note

Tradovate has stricter operational limits than most other supported platforms. Rapid retries can make the cooldown worse, so it is better to fix the likely credential or access problem first instead of repeatedly pressing connect.