How billing and license access work now
In the current product, you do not use the License page as a manual login form to activate access. Instead, the app checks the current workspace and shows whether it has an active trial, paid subscription, expired access, or no linked license yet.
In practice, that means the two key account pages do different jobs:
Recommended order when something looks wrong
- Check Billing first. If there is no subscription, a trial is ending, or payment is past due, the access issue often starts there.
- Check License second. Review the current access state, renewal or trial date, and how many devices are using the license.
- Check whether the workspace is fully linked. If the app cannot find a workspace yet, billing and license details may not appear normally.
- Review devices and app version. If you moved to a new PC or Windows VPS, you may need to free a device slot or update the installer.
- Escalate with evidence. If the status still looks wrong, send support the exact status text, workspace details, and screenshots.
What changed from the older Freshdesk billing docs
Several older Freshdesk articles assumed a license-page-first flow with manual credential entry and separate activation errors. That is no longer the best way to explain the product.
The current help center focuses on the real setup:
- Stripe-managed subscription actions happen from Billing.
- License is a status and device-management page for the workspace.
- Trials, expired access, and missing subscriptions are easier to understand as access states, not isolated legacy errors.